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Patient Participation Group

General Practices have a responsibility to involve patients in relevant issues relating to the Practice and to respond appropriately to patients' views and experiences.

We would like to know how we can improve our service to you and how you perceive our surgery and staff.

We have a PPG that meets twice a year at the surgery. If you would like to join the group, please email aldbrough@nhs.net

Core Objectives of the PPG

The core objectives are to:

  • Facilitate and enable dialogue between patients and the Practice team and promote patient involvement in the Practice
  • Ensure patients' needs are considered in the development of the Practice systems e.g. appointment systems, telephone systems and website, providing information about and promoting understanding of such system amongst patients
  • Support the Practice to achieve its health promotion aims
  • Ensure patient participation and consultation about new developments
  • Review, and where appropriate, provide advice and recommendations on the Practice's annual patient survey
  • Ensure the needs and interests of all patient groups are taken into consideration - this includes people with specific illnesses or condition, people with a disability and people from minority ethnic groups and migrant workers

This is not a forum for individual complaints (these should be directed to the Practice Manager).

We hope that you will support us in this great opportunity to enhance the services that the Practice offers.

Many thanks for your assistance

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