telephone
Today is Sat, 6th Jun, 2020 | The Surgery is Closed.

Coronavirus guidance:

All patients who wish to see a doctor or a nurse, even during walk-in surgery, must first speak to a clician by telephone.

In order to limit social contacts to only those that are necessary,  we ask that you please phone us instead of 'walking-in' to open surgery. 

We will put you on the list for a call from the doctor or a nurse at the time that you would normally have been seen (i.e. you will still be seen in order of 'arrival'). If, as a result of this call, the clinican feels that you need to be seen, they will give you an appointment time later that morning. When you arrive, you may be asked to wait in your car, in order to limit the number of patients in the waiting room.

Folowing advice from NHS England, and to mitigate any risk that potentially infected patients attend the practice without triage, appointments can no longer be booked online. 

For the latest coronavirus (COVID-19) advice - visit our Coronavirus page here.

As we are expereincing high volumes of calls, if you may wish to use our Online Consultation service:

Online Consultations

You can now consult a Doctor, nurse or other member of the practice team online. Click the image above to try it.

Order prescpritions and book online 

Those with android or Apple tablets or smart-phones can download an app to order repeat prescriptions and book appiontments. Please contact us to register for access. You will need a unique username and password which must be collected in person with a form of ID.  Click the image below to go to the SystemOnline home page for more information.

 

Let us know what you think!

If you would like to feed back to us about our services, you can use our Family and Friends test here. It takes less than a minute, and is really useful feedback for us to make sure that we can continually improve our services.

 

Better access - More appointments available. 

More routine primary care appointments are available to people living in our area. Patients registered at GP practices in Richmondshire can pre-book a routine primary care appointment between 6:30pm and 8pm weekdays and between 8:30am and noon on Saturdays. Please note this is not a walk-in service – speak to a member of the practice team for more information or to book an appointment.

 

General Data Protection Regulations (GDPR)

At Doctors Lane Surgery, we take your privacy very seriously, and have a range of measures in place to ensure that all information that we hold about you is kept secure and highly confidential at all times. We have a privacy notice, which you might want to take a look at, and a range of other policies and procedures which demonstrate that we are doing all we can comply with the GDPR. As legislation changes, as the requirements regarding the GDPR become clearer, we will continually update our policies and procedures, and the details on this website too. Our Statement of Compliance details this further. If you want any more information you can visit the website of the Information Commissioner's Office, or want to chat about how we keep your information secure, please ask to speak to the Practice Manager.

 

 

We are members of the Hambleton, Richmondshire and Whitby GP Federation, Heartbeat Alliance. http://www.heartbeatalliance.org.uk/ 

 

Your privacy is important to us. This privacy statement explains the personal data we hold and how we processes it, and for what purposes.