COVID 19 - Coronavirus
We are are here when you need us: things just might look a little different!
All patients who wish to see a doctor or a nurse, must first speak to a clinician by telephone. If the clinician feels like they need to see you face-to-face, they will arrange that with you directly.
We are starting to invite and book eligible patients in for the first dose of their COVID vaccine prior to its arrival next week; those invited will be patients over the age of 80, in line with the JCVI recommendation.
The NHS will let you know when it's your turn to have the vaccine. It is important not to contact the surgery for a vaccination before then, as this will tie up phone lines, and stop other patients getting the help that they need.
Consult a Doctor, nurse or other member of the practice team online. Click the image above to try it.
Order prescpritions and book online
Those with tablets or smart-phones can download an app to order repeat prescriptions and book appiontments. Please contact us to register for access. You will need a unique username and password which must be collected in person with a form of ID. Click the image below to go to the SystemOnline home page for more information.
If you would like to feed back to us about our services, you can use our Family and Friends test here. It takes less than a minute, and is really useful feedback for us to make sure that we can continually improve our services.
Better access - More appointments available.
More routine primary care appointments are available to people living in our area. Patients registered at GP practices in Richmondshire can pre-book a routine primary care appointment between 6:30pm and 8pm weekdays and between 8:30am and noon on Saturdays. Please note this is not a walk-in service – speak to a member of the practice team for more information or to book an appointment.
General Data Protection Regulations (GDPR)
At Doctors Lane Surgery, we take your privacy very seriously, and have a range of measures in place to ensure that all information that we hold about you is kept secure and highly confidential at all times. We have a privacy notice, which you might want to take a look at, and a range of other policies and procedures which demonstrate that we are doing all we can comply with the GDPR. As legislation changes, as the requirements regarding the GDPR become clearer, we will continually update our policies and procedures, and the details on this website too. Our Statement of Compliance details this further. If you want any more information you can visit the website of the Information Commissioner's Office, or want to chat about how we keep your information secure, please ask to speak to the Practice Manager.
We are members of the Hambleton, Richmondshire and Whitby GP Federation, Heartbeat Alliance. http://www.heartbeatalliance.org.uk/
Your privacy is important to us. This privacy statement explains the personal data we hold and how we processes it, and for what purposes.